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Advanced Training with CTM Professional Services, Part 1
James Wicks, Professional Services Consultant, will cover best practices for report building, scoring and transcriptions, softphone live call interaction, and the agent experience. Attendees will receive a copy of our latest e-book on Improving the Agent Experience.

Oct 28, 2020 01:00 PM in Eastern Time (US and Canada)

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Speakers

James Wicks
Professional Services Consultant @CallTrackingMetrics
With over ten years of customer service experience, it is my goal to serve CTM customers and resolve any issues. With experience in call centers on the frontline and as Customer Service Project Manager, I bring a unique perspective to the CTM team. I will always do my best to help!